This Refund Policy explains how payments, cancellations and refunds work for OTTO subscriptions. It forms part of our Terms of Service. Subscription payments are processed through Paystack.
OTTO is billed in advance on a recurring basis, priced by the number of rooms at a hotel. Each hotel is a separate subscription. You choose your billing term when you subscribe — monthly, or annually at ten months’ price, so two months are free — and payment renews automatically on that term until you cancel.
No payment is taken during a free trial, so there is nothing to refund for a trial period.
You can cancel a subscription at any time by contacting us or through your account. When you cancel, your subscription stops renewing and you keep access until the end of the period you have already paid for. We do not automatically refund the unused part of a period that has already started, except where required by law or as described below.
This applies to an annual term in the same way as a monthly one: if you cancel part-way through a year you keep access to the end of that year, and the remaining months are not automatically refunded. Please bear this in mind when choosing an annual term.
We will refund a payment where:
If you believe one of these applies, contact us within 14 days of the charge.
Send your request to hello@otto.com.ng or WhatsApp +234 905 661 1433 with the hotel name, the email on the account, and the date and amount of the charge. We aim to respond within 5 business days.
Approved refunds are made through Paystack to the original payment method. The time for the funds to appear depends on Paystack and your bank.
If a renewal payment fails, we may retry it and may suspend access to the affected hotel’s subscription until payment succeeds. Restoring access after a failed payment does not extend the billing period.
We may update this Refund Policy from time to time. Material changes take effect from the updated effective date shown above.
Email: hello@otto.com.ng · WhatsApp: +234 905 661 1433