One Touch, Total Control. The all-in-one platform for modern hotels.
Effective date: 21 October 2026
These Terms of Service (“Terms”) govern your access to and use of the OTTO hotel management platform and Otto.com.ng (the “Service”), provided by OTTO (“OTTO”, “we”, “us”). By creating an account or using the Service, you (“you”, the “Subscriber”) agree to these Terms. If you are agreeing on behalf of a hotel or business, you confirm you are authorised to do so.
OTTO provides software for managing hotel operations, which may include reservations and a room board, guest records and stay history, a visitor log, stock control, point-of-sale for outlets such as a kitchen, bar or shop, daily takings and expenses, reporting, and related features. We may add, change or remove features over time.
You must provide accurate information when creating an account and keep it up to date. You are responsible for all activity under your account, for keeping login credentials secure, and for the access you grant to your staff. Tell us promptly if you believe your account has been compromised.
The Service is offered on a subscription basis, priced by the number of rooms at a hotel. One subscription covers one hotel; if you operate more than one hotel, each hotel requires its own subscription.
You choose your billing term when you subscribe: monthly, or annually. An annual term is charged at ten months’ price, so two months are free. Subscriptions are billed in advance and renew automatically on the term you chose — monthly for a monthly subscription, yearly for an annual one — until cancelled. When payment is confirmed, your subscription is activated automatically; if a renewal payment fails or is not made, access to that hotel’s subscription may be suspended until payment is brought up to date. We may change pricing, and will give reasonable notice before a change applies to your next renewal.
New hotels may be offered a free trial. No payment is taken during a trial and no card is required to start one; an active paid subscription is needed to keep using the Service once the trial ends. We may change or withdraw the free-trial offer for future sign-ups at any time.
Where a hotel is outside Nigeria, subscriptions may be priced and billed in US dollars rather than naira. The currency and amount that apply to you are shown before you pay.
You agree not to misuse the Service, including by: using it unlawfully or to store or process data you have no right to; attempting to access another Subscriber’s data; interfering with or disrupting the Service or its security; reverse-engineering or copying the platform except as allowed by law; or reselling the Service without our permission.
The operational data you enter into OTTO — including your guest, booking, visitor, takings and expense records — remains yours. You grant us the limited rights needed to host and process that data in order to provide the Service. We do not sell your data. Our handling of personal information is described in our Privacy Policy.
You are responsible for collecting and using your guests’ and visitors’ information lawfully, including providing any required notices and obtaining any required consents. You act as the controller of that data and OTTO acts as your processor, handling it only to provide the Service.
OTTO lets a Subscriber publish a public website and an online booking page, at an address such as yourhotel.otto.com.ng.
OTTO — including the platform, its software, design and branding — is owned by us and protected by law. These Terms do not transfer any ownership of the Service to you; you receive only the right to use it during your subscription.
We work to keep the Service available and reliable, but we do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and may occasionally suspend parts of the Service for operational or security reasons.
You may cancel your subscription at any time; cancellation stops future renewals and is governed by our Refund Policy. We may suspend or terminate access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to the Service. On termination, your right to use the Service ends. We will, for a limited period, make reasonable efforts to let you export your data before it is deleted in line with our Privacy Policy.
The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim warranties not expressly stated in these Terms. You are responsible for how you use the Service and for your own business decisions and records.
To the maximum extent permitted by law, OTTO will not be liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, data or goodwill. Our total liability arising from or relating to the Service is limited to the amount you paid to us for the Service in the three months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.
You agree to cover reasonable losses we incur arising from your misuse of the Service, your breach of these Terms, or your unlawful handling of guest or visitor data.
We may update these Terms from time to time. When changes are material, we will update the effective date and, where appropriate, notify Subscribers. Continuing to use the Service after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of the Federal Republic of Nigeria, and disputes are subject to the courts of Nigeria.
Email: hello@otto.com.ng · WhatsApp: +234 905 661 1433
Otto Technology Systems Ltd · RC 9705446